Privacy
Is My Personal Information Protected?
Yes! We DO NOT share your personal information with ANY third party vendor(s) before or after a sale.
Our website (ProwlerTracks.com) is protected by SSL, so all your information processed over the internet is encrypted when sending us personal information. See Privacy Policy
We do use Google Analytics to measure website users activity so we can see how effective our website is performing and where we may improve.
Shipping
Is shipping really free?
No. We have estimated our shipping cost already into the advertised price of our online stores so no other shipping cost will apply unless we are shipping outside of the lower 48 states, or you are in an area that requires the use of a fairy, or aircraft to reach its final destination.
How soon will you ship my order?
All orders are processed Monday through Friday (Holidays excluded) if ordered before 2:00 PM EST. and shipped the same day from Greensburg Indiana or a partner warehouse. We use the most reliable shipping services so that you get your new product quickly without delay. Some of the most frequently used nationwide carriers are;
- UPS
- USPS
- FedEx Freight and Ground
- R+L Carriers
- XPO Logistics
- Dayton Freight
- Pitt Ohio
- Saia Motor Freight
Where are my items being shipped from?
All items ship from our Headquarters located in Greensburg Indiana, unless otherwise stated. (i.e. partner warehouse)
Our HQ address is:
Prowler MFG
1220 North Liberty Circle
Greensburg, IN 47240
Returns And Exchanges
Can I return my items if I no longer need them?
Yes you may, up to 90 days after purchase. However, if you are returning the item(s) because you no longer need it, you will be responsible for the original shipping cost (what we paid a carrier to deliver them to you), plus the return shipping cost. Returned items must be unused, and in NEW condition. If the item(s) has been used, unpackaged, or scuffed we may have to auction the item(s), which means you will be charged a restocking fee based off the condition of the item(s).
I made a mistake and ordered the wrong part. Can I exchange it?
Yes you may. However, if you made the mistake by accidentally selecting the wrong part, or provided the wrong make and model of your machine to one of our sales staff, you will be asked to cover the cost of the original shipping expense, and return shipping expense.
I think my product may be defective. What do I do now?
Please review the parts stated warranty on the products webpage, then call us immediately for further directions. We may ask you to take pictures or video so we can determine the issue if need be. This can be text or emailed to us if necessary.
Purchasing
Can I save Money By Calling You Directly?
Sometimes we may be able to adjust the price of the products you’re looking to purchase because you’re able to stop in and pick them up yourself, or actual shipping cost might be less expensive for us due to the destination location in relation to our store. Please give us a call and lets see if we can help save you some money off our advertised price.
I made a purchase and now I see this same item is on sale. Can I receive a partial refund for the difference?
Yes, up to 3 days (72 hours) after the item was placed on sale. We are not responsible for contacting customers to make them aware of a sale after sales incentives are posted however. Feel free to call and ask about our intentions before you make a purchase if you like.
DO I have to pay sales tax?
If you pick up directly from our store location you will be required to pay Indiana state sales tax unless you are tax exempt. (7.0%)
If you are tax exempt, you will be required to sign a Tax Exemption form provided by the State from which you are picking up.
If you buy on-line from one of our commerce stores the same laws apply.
Beginning in 2019, some states are going to require that we collect sales tax at the time of purchase. Please speak to one of our sales team members to learn more. We will try to list those states here as well once we learn more.
UPDATE (5/8/2024)
Starting 3/1/2019 we will be collecting sales tax for the following States;
Colorado – 4.25%
Illinois – 6.25%
Indiana – 7%
Iowa – 7%
Kentucky – 6%
Michigan – 6%
Minnesota – 6.88%
Nebraska – 6.5%
North Carolina – 6.75%
Ohio – 6.75%
Oklahoma – 5.25%
Pennsylvania – 6%
South Carolina – 6%
Wisconsin – 5.5%
We must collect sales tax in these states unless you are tax exempt. We must have “in-hand” a copy of your exemption form before we can remove sales tax from your order, or collect a payment.
Thank you for your understanding.