Returning Incorrect, Damaged, Or Unneeded Items
We accept returns of most new, un-opened/un-used items within 30 days of delivery. All items must be in original condition. A full refund will be issued less the original and return shipping costs, unless the return is a result of our error (i.e. you received an incorrect or defective item, etc.) Returns of used items are generally not accepted and are subject to a 25% fee as determined by the original purchase price.
You should expect to receive your refund within 2 weeks of giving your item(s) to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 5 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 3 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return.
How Quickly Do We Ship?
Shipments depart our warehouse between 3pm and 5pm EST, Monday through Friday, excluding holidays. Orders placed before 2pm EST Monday through Friday usually ship the same day. Orders placed after normal business hours, or over the weekend will ship the next business day, excluding holidays.
Qualified Areas For Free Shipping
Many of our products are advertised with free shipping. Please note, this only applies to those shipping addresses located within the Lower Continental 48 States. Any product(s) being shipped out of the Lower Continental 48 States, including Alaska and Hawaii, will be required to pay additional shipping fees to deliver to these locations.
Buyers with shipping addresses within the lower 48 States that are off-shore or located on an island, will be required to pay additional shipping access fees. These fees must be collected before the product is shipped. We reserve the right to cancel and refund orders in the event that a buyer refuses to pay the additional fees.
A Valid Phone Number Is Required
Buyers are required to provide a valid phone number for our shipping company. Many of our products are shipped by tractor-trailer, therefore someone must be available during normal business hours to unload and accept delivery. Most transport carriers will not deliver freight unless they can contact the buyer via phone to schedule a drop-off time. Failure to provide a valid phone number can result in delays, or cancellation of your order.
We encourage our buyers to provide a commercial delivery address. This is preferred by most freight carriers and in most cases will decrease your transit time by at least one day. We can, however, deliver to a residential address as long as someone is available to unload the freight. We reserve the right to collect additional fees if accessorial services (liftgate, etc) are required at the time of delivery.
Shipments should be picked up at your local freight terminal if you do not have a way to unload, or if it is difficult for a Tractor-Trailer to access your location. Your trucking terminal must be one of our preferred Carriers. Please contact us for help deciding what may work best for you if you’re unsure.
Change Of Address Re-consignment Fees
Any delivery address changes requested after the product has left our warehouse are subject to re-consignment fees. These fees may vary and are designated by our freight carriers.
Shipments To Canada
Our flat rate shipping does not include shipping into Canada. Additional fees will apply. A Customs Broker will be required to complete your order. Please provide the Name, Address, and Phone Number of your Customs Broker before or immediately after you place an order. All Custom Fees and Taxes will be paid by the Buyer to the Customs Broker before delivery. We can help locating a Broker for you if needed within your area.
We apologize to those who this may apply to. Please understand that our listings are competitively priced which means our profit margins will not permit additional shipping cost. Thank you for your understanding on these matters.