Refund Policy for Prowler MFG
At Prowler MFG, we take pride in providing high-quality products and excellent customer service. We understand
that sometimes a product may not meet your expectations, and we want to ensure a hassle-free experience in case you
need to request a refund. Please read our refund policy carefully to understand your rights and responsibilities
regarding refunds.
1. Eligibility for Refunds:
- You are eligible for a refund if you have purchased a product directly from Prowler MFG.
- Refunds can only be processed for products that are returned in their original condition, unused, and with all
original packaging and tags intact.
2. Timeframe for Refunds:
- Refunds will be issued within 3 business days after we receive and inspect the returned product.
- The refund will be processed using the same payment method used for the original purchase. Please note that it
may take additional time for the funds to appear in your account, depending on your financial institution.
3. Initiating a Refund Request:
- To initiate a refund request, please contact our customer support team within 30 days of the date of purchase.
You can reach our support team through our website, email, or phone, as provided on our contact page. - When contacting customer support, please provide your order number, the name of the product you wish to return,
and the reason for the refund request.
4. Return Shipping:
- Customers are responsible for the cost of return shipping for refund requests, except in cases where the product
received was defective or damaged. - We recommend using a trackable shipping service for your return to ensure the package reaches us safely.
5. Inspection of Returned Products:
- Upon receiving the returned product, our team will inspect it to verify its condition and eligibility for a
refund. - If the product is found to be in its original condition, we will proceed with the refund process as per our
policy.
6. Non-Refundable Items:
- Certain items may not be eligible for a refund, including but not limited to:
- Products that have been used, altered, or damaged after delivery.
- Products with missing parts or accessories.
- Products returned without the original packaging or tags.
- Products purchased through unauthorized sellers.
7. Cancellation of Orders:
- If you wish to cancel your order before it has been shipped, please contact our customer support team as soon as
possible. - If your order has already been shipped, you may follow our standard refund process once you receive the product.
8. Repeated Refund Requests:
- Prowler MFG reserves the right to deny refund requests if we observe a pattern of excessive or repeated refund
requests that appear to be abusive or fraudulent.
9. Changes to the Refund Policy:
- Prowler MFG may update or modify this refund policy from time to time. Any changes will be effective
immediately upon posting the updated policy on our website.
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact our customer
support team. We are committed to ensuring your satisfaction with our products and services.
Effective Date: 04/15/2024
Prowler MFG Customer Support:
Email: todd@wardequip.com
Phone: 877-477-6953
Website: prowlertracks.com